FAQs
❓ Frequently Asked Questions (FAQs)
📦 How long does shipping take?
Within Germany, the delivery time is usually 2-4 working days .
International deliveries take approximately 5–10 working days .
You will receive a tracking number via email as soon as your package has been shipped.
🛍️ Is the jewelry real?
Our jewelry is made from carefully selected materials such as stainless steel , gold-plated stainless steel , 925 sterling silver , or gold-plated brass – depending on the product. You can find all the information in the respective product description.
💧 Is your jewelry waterproof?
Many of our pieces are waterproof (e.g., stainless steel or PVD-coated products).
However, we recommend protecting your jewelry from prolonged exposure to water, perfume, or cream so that you can enjoy it for a long time.
🔄 Can I return jewelry?
Yes, you can return unworn items within 14 days .
Personalized products are non-returnable.
You can find all the information in our return policy. .
💳 What payment methods do you offer?
You can pay securely and conveniently with:
Credit card, PayPal, Klarna, instant bank transfer, Apple Pay, Google Pay, Shop Pay and prepayment .
📬 How can I track my order?
Once your package has been shipped, you will receive an email with a tracking link.
You can check the status online at any time.
📩 How can I contact you if I have questions?
Feel free to write to us at crowngrace@outlook.de or call us on +49 178 9378698 .
We usually get back to you within 24 hours (Mon-Fri).